tickluck Privacy Policy: How We Handle Your Account Data
This Privacy Policy explains exactly what personal data tickluck collects when you open an account, make a transaction through Maya, Coins. ph or InstaPay, or browse the lobby — and how we use, store and protect that data. Availability of this service depends on local law and is accessible only where local law permits.
Account data handled with care
Maya, Coins. ph and InstaPay transaction records
Your right to review and correct your data
Clear contact path for privacy questions
POLICY POSTURE
What This Policy Covers and How We Apply It
When you create an account with us, we collect the details you enter during registration — your name, contact information and the credentials you set. When you add a payment method such as Maya, Coins. ph or InstaPay, we record the transaction reference and the wallet identifier you provide; we do not store full card or wallet credentials on our servers. We also collect device and session data automatically — the type of browser you are using, the pages you visit inside the lobby and the duration of each session. This data helps us keep the account experience consistent across your phone and any other device you use to access the platform. We do not sell your personal data to third parties. We share it only with the payment processors that handle your Maya, Coins. ph or InstaPay transfers, and with service providers who operate strictly under our instructions. Any data shared with those parties is limited to what is necessary to complete the transaction or maintain your account. The full list of data categories we collect, and the legal basis for each, is detailed in the sections below. If you have a question about a specific data point, reach out to our privacy contact address and we will respond with the record we hold.
Maya Transactions
Transaction references from your Maya wallet are recorded against your account. We hold the reference ID and amount only; your full Maya credentials remain with Maya.
Coins. ph Records
When you transact via Coins. ph, we log the transfer reference so your account balance updates correctly. We do not access or store your Coins. ph login details.
InstaPay Transfers
InstaPay transfers generate a reference number that we retain for account reconciliation. This is the only InstaPay data point stored in your account record.
SCOPE AND BOUNDARIES
Where This Policy Applies and What It Does Not Cover
This policy applies to all data collected directly through the tickluck platform — your account, your session on the site and any payment you initiate through us. It does not extend to third-party services you reach from our platform. Understanding the boundary helps you know which privacy rules govern each part of your experience.
Account Access
Data collected when you log in, update your profile or change account settings falls fully within this policy. This includes your login history, device identifiers and any email communications we send you regarding your account.
Payment Transactions
Transactions processed through Maya, Coins. ph and InstaPay are covered by this policy on the tickluck side. The payment provider's own privacy terms govern data held on their platform. We process only the reference data needed to credit your account wallet.
Site Content and Lobby
Pages you visit inside the lobby — game categories, table selections, session activity — are logged under this policy for account security and service improvement. No personally identifiable information is attached to in-session game activity beyond your account ID.
Third-Party Services
Links or embedded tools from outside providers, including the game studios whose content appears in the lobby, operate under their own privacy terms. We do not control the data practices of those external services once you interact with them directly.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under This Policy
You have clear actions available to you regarding the personal data we hold. First, you can request a copy of the data attached to your account at any time by contacting our privacy support channel — we will confirm the request and share what we hold in a readable format. Second, if any detail in your account record is incorrect — your name, contact number or linked wallet reference — you can update most fields directly from the account settings page after login; for fields you cannot edit yourself, contact support and we will make the correction. Third, you can ask us to delete your account data where no legal or contractual obligation requires us to keep it. We will explain clearly if a retention requirement applies before carrying out any deletion. Fourth, if you believe a data handling step does not match what this policy describes, you can raise a formal privacy question through our support channel and we will respond in writing.
Review Your Records
Send a data access request to our privacy contact. We will confirm receipt and provide a summary of all personal data fields we hold against your account.
Correct Account Details
Log in and go to account settings to update editable fields. For fields locked after verification, contact support with the correct information and we will apply the change.
Raise a Privacy Question
If anything in this policy is unclear or you believe a data step was handled incorrectly, contact our privacy channel in writing. We respond to every formal privacy question.
Request Data Deletion
You may ask us to delete your personal data. We will confirm whether a legal or contractual retention requirement applies and proceed with deletion where no hold is in place.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If you have a question about your data, want to exercise one of the rights described above or need to report a concern about how your information was handled, three contact paths are open to you. Use the one that fits the nature of your request — straightforward account corrections go fastest through live chat, while formal data requests are better handled by email so we have a written record of both sides.
Live Chat Support
Open the chat widget from any page inside your account. Describe your privacy question and the agent will either resolve it directly or escalate to the privacy team.
Email Privacy Request
Send your formal data access, correction or deletion request to our support email. Include your registered account name so we can locate your record and respond in writing.
Account Settings Path
For editable fields — display name, contact number, linked wallet label — the quickest path is the account settings page after login. Changes take effect immediately for most fields.
DATA HANDLING PRACTICES
How We Keep Your Data Secure and Current
Our approach to your data is built on four practices: limited collection, access controls, defined retention and a clear update path. We collect only what is needed to run your account and process your transactions — nothing more. Access to stored account data inside our systems is restricted to staff with a specific need to view it, and those access rights are reviewed on a defined schedule. Retention periods follow the legal and contractual obligations that apply to financial transaction records and account data in regions where we operate. When those periods expire, the data is deleted or anonymised. If this policy changes in a material way, we will notify you through the email address on your account before the new version takes effect.
Cookie and Session Data
We use session cookies to keep you logged in across pages and to remember your lobby position. Analytics cookies help us understand which game categories are visited most. You can manage cookie preferences through your browser settings at any time.
Account Security Measures
Your account is protected by the password you set at registration. We recommend using a password you do not share with your Maya, Coins. ph or InstaPay wallets. Suspicious login attempts trigger an account review on our side.
Data Retention Schedule
Transaction records tied to Maya, Coins. ph and InstaPay are retained for the period required by applicable financial regulations in eligible regions. Account profile data is held while your account is active and for the statutory period after closure.
Policy Update Notifications
When this Privacy Policy is updated materially, we send a notice to the email address on your account before the change takes effect. The current version is always accessible from the footer link on every page.
POLICY FAQ
Common Questions About Your Privacy and Data
These are the questions we receive most often about how this policy works. Each answer reflects the actual practice described in the sections above — not a general statement.
What personal data does tickluck collect when I open an account?
We collect the name, contact details and login credentials you enter during registration. Once you add a payment method — Maya, Coins. ph or InstaPay — we record the transaction reference and wallet identifier you provide. We also collect device type and session data automatically.
Does tickluck store my Maya or Coins. ph wallet credentials?
No. We store only the transaction reference number and the amount for each Maya, Coins. ph or InstaPay transfer. Full wallet credentials, PINs and access tokens remain with the payment provider. We have no access to those details.
How do I see what data tickluck holds about me?
Send a data access request to our support email with your registered account name. We will confirm the request and provide a summary of all personal data fields attached to your account. Most non-sensitive fields are also visible directly in account settings after login.
Can I ask tickluck to delete my account data?
Yes. Contact the privacy support channel with a deletion request. We will check whether a legal or financial retention obligation applies to any part of your record and explain clearly before proceeding. Where no hold applies, we carry out the deletion and confirm in writing.
Who does tickluck share my data with?
We share data only with the payment processors handling your Maya, Coins. ph or InstaPay transfers, and with service providers operating under our instructions. No data is sold to third parties. Sharing is limited to what is needed to process your transaction or maintain your account.
How will I know if this Privacy Policy changes?
If a material change is made, we send a notice to the email address registered to your account before the updated version takes effect. The current policy is always linked in the footer of every page, so you can check it at any time without logging in.
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